Privacy Policy

This Privacy Policy explains how CID Home Repairs & Services ("we", "us", or "the App"), operated by CID Technologies, collects, uses, stores, shares, and deletes information when you use the App.

By creating an account or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

The App is a property maintenance management platform that connects students, property managers, and maintenance contractors for the reporting, assignment, tracking, and completion of maintenance and repair work at student accommodation properties.

We collect the following categories of information:

• Account information: Your email address, full name, and assigned role (for example, user, property manager, contractor, or administrator). Passwords are handled by our authentication provider and are never visible to us in plain text.
• Contact information: Phone number (optional in most forms), provided so that contractors or managers can contact you about a job or request.
• Location information: Precise device GPS location for contractors during active job tracking, and approximate or precise address information for job locations.
• Maintenance request details: The issue category, description, urgency level, preferred access times, and permission-to-enter notes you provide when reporting a maintenance issue.
• Uploaded files: Photographs of maintenance issues, before-and-after job photos, contractor identity documents, driver's licences, certification documents, profile photos, portfolio photos, and manager proof-of-authority documents.
• Contractor profile information: Display name, bio, service skills, experience, certifications, service radius, hourly rate, and verification documents.
• Contractor bank account details: Bank name, bank code, account number, and account holder name, collected so we can process payouts to you for completed jobs.
• Payment information: Transaction references, amounts, and status. Card details are handled by our payment provider and are never stored by us.
• Communications: In-app chat messages between users, reviews, and notes added to jobs or inspections.
• Inspection records: Room inspection checklists, condition ratings, item-level findings, and digital sign-offs.
• IP address: Collected only for rate-limiting on public (unauthenticated) forms and is not linked to your identity.

We collect information in the following ways:

• Information you provide directly: When you register, complete your profile, submit a maintenance request, upload photos or documents, chat with another user, leave a review, or complete an inspection.
• Information collected automatically: Your device's GPS location (only when you grant permission and only while a tracked job is active), and your IP address (only for rate-limiting on public forms).
• Information from our payment provider: Payment status and references are returned to us by Paystack after a transaction so we can record the outcome.

We use the information we collect to:

• Create and manage your account and authenticate your identity.
• Process and route maintenance requests to the correct property, building, and room.
• Assign suitable contractors to jobs and allow property managers to review and approve work.
• Display the live location of an assigned contractor to the customer during an active job.
• Verify contractor identity and qualifications before approval.
• Process payments to contractors and from customers, including payouts to your bank account.
• Allow in-app communication between users about a specific job.
• Maintain room inspection records, asset condition histories, and digital sign-offs.
• Send you in-app notifications about the status of your requests or jobs.
• Protect the platform from abuse through rate-limiting on public forms.

Your information is stored with the following providers, each used to operate the App:

• Our application backend provider: Application hosting, authentication, database and backend services. Most of your account and app data — including maintenance requests, contractor profiles, job records, chat messages, reviews, inspection records, and transactions — is stored here.
• Amazon Web Services (AWS): Cloud infrastructure and storage used to operate the App. AWS may process information necessary to provide services such as file storage, job management, and related application functionality.
• Paystack: Payment processing and contractor payout records.
• On your device: A session token, cached data for faster loading, and your selected property — stored in your browser or app storage and cleared when you log out.

We do not sell your information. We do not share your information for advertising purposes. We share information only as needed to operate the App:

• With assigned contractors and property managers: The details needed to carry out or manage a specific maintenance request, such as the issue description, location, and your contact details.
• With our service providers: Paystack (payments), AWS (cloud infrastructure), and Google (address search and map display). These providers process data on our behalf and are bound by their own privacy and security obligations.
• When required by law: We may disclose information if legally compelled to do so.

The App uses the following third-party services, each governed by its own privacy policy:

• Our application backend provider — application hosting, authentication, database and backend services used to operate the App. What is shared: all app data described in this policy.
• Amazon Web Services (AWS) — cloud infrastructure and storage used to operate the App. What is shared: uploaded files and operational data necessary to provide services such as file storage, job management, and related application functionality.
• Paystack — payment processing and contractor payouts. What is shared: customer email, payment amounts, and job identifiers for payments; contractor bank account details, email, name, and phone number for payout setup. Card details are collected directly by Paystack on its secure hosted page and are never seen or stored by us.
• Google Maps Platform — address search and autocomplete, and map display for live contractor tracking. What is shared: the address text you type while searching (restricted to South African addresses), and standard map requests that may reveal the map area you are viewing.

The App does not use any artificial intelligence (AI) services to process your personal information. No data you submit is sent to any AI or machine-learning provider.

The App does not use any analytics services. We do not collect analytics data, usage statistics, or performance metrics through third-party analytics SDKs.

The App does not use advertising cookies or tracking cookies. We use your device's local storage for the following purposes:

• Session token: To keep you logged in between app launches.
• Cached data: To load information faster and reduce data usage. Cached data expires after 24 hours and is cleared on logout. Payment data is never cached.
• Selected property: To remember the property you are currently managing.
• Location permission disclosure: To remember that you have already seen the location-permission prompt.
• Terms acceptance: To remember that you have accepted the terms of use.

All local storage is cleared when you log out or delete the App.

The App does not collect device identifiers, device model, operating system version, advertising identifiers, or other device-specific information.

The App collects and uses location information in the following ways:

• Contractor live tracking (precise GPS): When a contractor is on an active job and has granted permission, the App captures precise GPS coordinates approximately every 10 seconds so the customer can see the contractor's progress on a map. Tracking stops when the job ends or the App is closed, and the location record is marked inactive.
• Contractor base location: Contractors provide their base address and coordinates so the App can match them to nearby jobs.
• Customer job address: Customers provide or search for a job address using Google Maps address search.

Location permission is requested with a prominent in-app disclosure before the system permission prompt appears. Location access is optional — you can decline, and the App will continue to function for features that do not require location. You can withdraw location permission at any time through your device settings.

You may create content within the App, including maintenance request descriptions, in-app chat messages, reviews, inspection notes, and job notes. This content is stored by the App and is visible to the other parties involved in the relevant job or inspection, as well as to administrators. You are responsible for the content you submit. Chat messages are deleted and reviews are anonymised when you delete your account.

You may upload photos and documents, including issue photos, before-and-after job photos, profile photos, portfolio photos, identity documents, driver's licences, certifications, and manager proof-of-authority documents.

Uploaded files are stored with our cloud infrastructure provider. Before any image is uploaded, the App re-encodes it and strips all embedded metadata, including GPS coordinates and EXIF data, so that hidden location or device information inside your photos is not retained.

Identity and verification documents are required for contractor approval and are visible only to you and to administrators.

We take reasonable measures to protect your information:

• All network communication is encrypted in transit using HTTPS.
• Row-level access controls ensure that users can only see records relevant to their role and their own activity.
• Payment card details never pass through our servers — they are collected directly by Paystack on its secure hosted page.
• AWS credentials are kept server-side and are never exposed to the App.
• Public (unauthenticated) endpoints are protected by per-IP rate limiting to prevent abuse.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide the App's services. Maintenance records, inspection records, and transaction records may be retained for legitimate business and record-keeping purposes even after account deletion, but identifying details are anonymised where possible.

Cached data on your device expires after 24 hours and is cleared on logout.

You can delete your account at any time from within the App (Settings → Delete Account) or via our web deletion page. When you delete your account:

• Your contractor profile, saved payment methods, and chat messages are deleted.
• Your job requests, bookings, and reviews are anonymised — your name and email are replaced with a non-identifying placeholder.
• Your user record is flagged as deleted and your email is anonymised.

Some records, such as maintenance and inspection histories, may be retained in anonymised form for property-management record-keeping.

To request deletion of specific files (such as identity documents) that may remain in cloud storage after account deletion, please contact us at support@consideritdone.co.za.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data.
• Withdraw consent for location collection at any time via your device settings.
• Object to or restrict certain processing of your information.

To exercise any of these rights, contact us at support@consideritdone.co.za. We will respond within a reasonable timeframe.

The App is intended for use by adults, including university students, property managers, and maintenance contractors. The App is not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Your information may be processed and stored by our service providers (AWS, Paystack, and Google) in countries outside of South Africa. By using the App, you acknowledge that your information may be transferred to and processed in such countries, subject to the privacy and security practices of those service providers.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. If we make material changes, we will notify you within the App or by other means. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• App: CID Home Repairs & Services
• Operator: CID Technologies
• Email: support@consideritdone.co.za